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S01E10 - "Visas/Tours"
Aired on May 31, 2013, 10:00 AM
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Episodes (1 Season · 10 Episodes)
Accidents Abroad/Passports
Fiona Foster meets Brits who were involved in horrific accidents abroad: a death caused by an unlicensed parascending operator, and a horrific fall from a balcony which led to life-changing injuries. Fiona asks how we can be protected and what we need to do if something does go wrong.Plus Rani gets the lowdown on keeping your passport safe when travelling.
May 20, 2013
30 min
High Street/ID Theft
We hear from two people who were badly let down by their high street travel agent; one family turned up at the airport to find they had no booking, and the other ended up in the wrong part of the country. Fiona questions whether we should expect better when booking a holiday in person.Plus Rani explores the perils of having your identity stolen abroad.
May 21, 2013
30 min
Disability/Food
Fiona investigates the challenges faced by disabled holidaymakers who frequently find themselves disadvantaged when planning a trip - everything from getting to the plane to having unsuitable hotel rooms.Plus Rani asks a burning holiday question: how can you avoid food poisoning abroad?
May 22, 2013
30 min
As Described/Street Crime
We hear from two people whose hotels failed to live up to the descriptions that were advertised online, and Fiona looks at our rights when holidays are not as described.Plus Rani meets local experts to get the lowdown on street crime abroad and how to avoid becoming a victim.
May 23, 2013
30 min
Lost Luggage/Money
This episode features the story of how one couple spent their entire holiday with no luggage after a diverted flight. Fiona explores what we can do if hit by delays and losses that can ruin a trip, and Rani shows some unsuspecting tourists just how easy it is to be parted from your money on holiday.
May 24, 2013
30 min
Travel Insurance/Getting Around
Fiona looks at travel insurance, and questions whether enough is being done to make people aware of hidden small print that could leave them high and dry. She also hears how a lady who had suffered from cancer was quoted thousands for travel insurance despite being given the all clear. Plus Rani finds out how to avoid tourist traps when taking a taxi or hiring a car.
May 27, 2013
30 min
Accommodation/Bureau De Change
We look at problems when booking accommodation. After hearing from a man whose travel agent failed to provide the accommodation he had paid for, Fiona asks what protection holiday makers have when booking hotels, B&Bs or villas. Plus Rani looks at the currency exchange scams that can rob you of your cash.
May 28, 2013
30 min
Star System/Healthcare
Fiona looks at hotel star ratings. With no universal standard, star ratings vary from country to country; we hear from several frustrated holidaymakers who thought they had booked luxury accommodation, only to find the reality very different. Fiona challenges industry experts and hears about a possible solution to the problem. Plus Rani lifts the lid on the healthcare scams that can target you if you are taken ill on holiday.
May 29, 2013
30 min
Denied Boarding/Souvenirs
We hear from two holidaymakers whose trips were grounded at the airport. One missed her flight because of a long queue at check-in, and another arrived at the check-in desk to be told he could not travel because there were only a few months left on his passport. Fiona asks what the travel industry can do to avoid these situations, while Rani Price finds out how buying souvenirs could cost more than you bargained for.
May 30, 2013
30 min
Visas/Tours
We hear from two sets of holidaymakers whose dream trips were scuppered because they didn't have the right visa. Neither couple feels they were properly informed about the visas they needed, so Fiona challenges travel industry big guns to see what could be done to improve things for travellers. Plus Rani warns unsuspecting tourists about the dangers of buying tickets for non-existent excursions.
May 31, 2013
30 min
